Which term best describes a service-delivery approach that considers the environment and uses problem-solving to address client issues?

• A. Medical model
• B. Human service model
• C. Public health model
• D. Barriers

Answer: (B)

This describes a human service model, which centers the person within their environment and uses collaborative problem-solving to address needs. It looks beyond symptoms or diseases and considers how family, community, and socio-economic factors influence a client’s situation. Practitioners work with clients to define problems, brainstorm options, plan actions, connect to resources, and evaluate progress, empowering individuals to resolve issues in real-world contexts.

In contrast, a medical model focuses on diagnosing and treating illnesses within the person, while a public health model targets prevention at the population level. Barriers refer to obstacles the client may face rather than a guiding service-delivery framework.