Which statement best captures what is essential for making a good referral?

• A. To know if the agency can provide the service
• B. To make a good referral
• C. To know if the agency is accessible to the client
• D. To know if the agency is willing to accept the referral

Answer: (B)

The essential idea is that what really matters in referrals is the quality of the referral itself—ensuring it is appropriate for the client’s needs, timely, and clearly connected to the right service. A good referral demonstrates you’ve matched the client to the most suitable resource, included necessary information for the service provider and for the client, and set up a plan to follow up to see whether the client engaged with the service. While knowing if the agency can provide the service, if the agency is accessible, or if the agency will accept the referral are important practical factors, they don’t by themselves guarantee success. The value comes from a well-crafted referral that moves the client forward toward appropriate support, with clear next steps and follow-up to verify progress.