What term describes the process where professionals link clients to services they may not choose?

• A. Involuntary referral
• B. Voluntary outreach
• C. Case advocacy
• D. Pro bono referral

Answer: (A)

Linking clients to services they may not choose describes involuntary referral. This happens when a professional connects a client to a service due to safety concerns, risk of harm, or legal obligations, even if the client does not request or consent to that service. It ensures access to needed treatment or support that the client might decline on their own but is considered necessary by the professional or by authorities. This differs from voluntary outreach, which is offered with the client’s consent; case advocacy, which focuses on supporting the client’s choices and rights; and pro bono referral, which is about connecting the client to free or low-cost services rather than mandating engagement.